How to Return Lighting Fixtures
To return lighting fixtures for any reason, simply e-mail us at support@lightworld.com or call us at 1-800-339-7690. A customer service representative will issue a Return Merchandise Authorization Number(RMA#), provide return shipment instructions, and assit you with all other return questions. Returns must include the original box,m packaging, and accessories. After receiving the Return Merchandise Authorization Number, the customer will have 30 days in which to return the product to lightworld.com. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.

The Customer's Responsibilities When Returning Products
When returning produc(s) to lightworld.com it is the customer's responsibility to pack the product in the original box with sufficient packaging material, mark the box with the issued RMA (Return Merchandise Authorization) number, and it is in the customer's best interest to insure the package. Any item received damaged at lightworld.com is the customer's responsibility and no replacement or refund will be issued.

Products that are Damaged During Return Shipment
If the product is damaged during shipment back to lightworld.com, we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email that the item(s) were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, the item will be field destroyed.

Refunds
The customer will be refunded once we have received the returned item and inspected the item for damage. Please note that we can refund shipping costs only if the return is a result of our error.

Order Cancellations
Unshipped items can be cancelled as long as the item was not manufactured specifically for you. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable.