Return Policy

Product Guarantee All of our products (Except Light Bulbs from Westinghouse) carry a 100% satisfaction guarantee. If you are not satisfied with your purchase, for any reason, you may return the product(s) to us within 30 days and we will refund the product price less any Re-Stocking fees incurred by us from our suppliers. EXAMPLE: If Sea Gull Lighting charges us a 30% Re-Stocking fee, we will charge our customer the same percentage. Low volume or specialty products are usually charged a Re-stock fee. Customers are responsible for all shipping charges back to us on returned items unless there was an incorrect item(s) shipped, in which we will refund the shipping charges. LIGHT BULBS. All Light bulbs not ordered in case sizes cannot be Returned for Credit. We will refund shipping costs only if the result is our error (wrong item shipped, shipping damage).

Return Authorization All returns within 30 days from the purchase date can be for an exchange or refund (Except light bulbs). All products must be returned with its original box and packing materials provided by the manufacturer. All returns will be paid for by the customer. If Lightworld has sent the wrong item, shipping charges will be refunded upon receipt and a replacement product shipped immediately. Lightworld will only refund amounts relative to standard shipping, ie. UPS Ground or USPS Priority mail. We recommend using these carriers and also insuring or getting a proof of delivery from the carrier so you are able to track your package. We are not responsible for items we do not receive or that are damaged by the shipping company. If another carrier or express way of shipping is used, the refund will only be for an amount relative to UPS Ground or USPS Priority mail. All Returns after the 30 day period will be for an exchange only. And only at the discretion of Lightworld. Re-Stocking Fees will also be issued. We will exchange items for certain manufacturers only if their warranty(ies) are still good. All other items should be returned to the original manufacturer. We will provide you with information on how to make returns to the manfacturer. Please E-mail or call for Return Material Authorization. All Returns shall include: -Product(s) with all original packing, boxes & materials -Return Form Filled out -If no return form, then (name, address, phone number, & reason for return).

Warranties Product warranties are made by the manufacturer of the product. Most of these are for one year from the purchase date. Any products tampered with, used inappropriately, or if the warranty sticker has been removed, will result in a void of the product warranty. Shipping & handling charges will be paid for by the customer on all exchanges after the 30 day period. Lightworld reserves the right to add additional charges to cover other expenses (price increases, etc.) on all exchanges after the 30 day period.