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Customer Service

Need help? E-mail us at: support@lightworld.com or give us a call at 800-339-7690 (Hours: 8am-4:30pm EST M-F.)

Product Guarantee
All of our products (Except Light Bulbs from Westinghouse) carry a 100% satisfaction guarantee. If you are not satisfied with your purchase, for any reason, you may return the product(s) to us within 30 days and we will refund the product price less any Re-Stocking fees incurred by us from our suppliers. EXAMPLE: If Progress or Sea Gull Lighting charges us a 30% Re-Stocking fee, we will charge our customer the same percentage. Low volume or Special Ordered products are NON-Returnable. Customers are responsible for all shipping charges back to us on returned items unless there was an incorrect item(s) shipped, in which we will refund the shipping charges. If Free shipping or Freight paid for by Lightworld on any order that is being returned for credit. Lightworld will subtract the shipping charge incurred by Lightworld from the credit being issued.

LIGHT BULBS. All Light bulbs not ordered in case sizes cannot be Returned for Credit. We will refund shipping costs only if the result is our error (wrong item shipped, shipping damage).

Tritium Exit Signs are Not Returnable without proper Return Material Authorization. Customer must contact Lightworld, LLC within 30 days of Receipt of Signs in order to qualify. It will be the sole disgression of Lightworld, LLC to issue an RMA. There will be a Re-stock fee, along with any other Fees associated with these returns.

Return Authorization
All returns within 30 days from the purchase date can be for an exchange or refund (Except light bulbs). All products must be returned with its original box and packing materials provided by the manufacturer. All returns will be paid for by the customer. If Lightworld has sent the wrong item, shipping charges will be refunded upon receipt and a replacement product shipped immediately. Lightworld will only refund amounts relative to standard shipping, ie. UPS Ground or USPS Priority mail. We recommend using these carriers and also insuring or getting a proof of delivery from the carrier so you are able to track your package. We are not responsible for items we do not receive or that are damaged by the shipping company. If another carrier or express way of shipping is used, the refund will only be for an amount relative to UPS Ground or USPS Priority mail. Special Ordered products cannot be Returned.

All Returns after the 30 day period will be for an exchange only. And only at the discretion of Lightworld. Re-Stocking Fees will also be issued. We will exchange items for certain manufacturers only if their warranty(ies) are still good. All other items should be returned to the original manufacturer. We will provide you with information on how to make returns to the manfacturer.

Please E-mail or call for Return Material Authorization.

All Returns shall include:
-Product(s) with all original packing, boxes & materials
-Return Form Filled out
-If no return form, then (name, address, phone number, & reason for return).

Warranties
Product warranties are made by the manufacturer of the product. Most of these are for one year from the purchase date. Any products tampered with, used inappropriately, installed incorrectly resulting in damage to product or if the warranty sticker has been removed, will result in a void of the product warranty.

Shipping & handling charges will be paid for by the customer on all exchanges after the 30 day period. Lightworld reserves the right to add additional charges to cover other expenses (price increases, etc.) on all exchanges after the 30 day period.