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Privacy Statement

 

Privacy & Security Policy:

Lightworld, LLC is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.lightworld.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Customer Service by calling 800-339-7690. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

Information Collection and Use

Orders

If you purchase a product from us, we will collect certain information on the Order Form.  We require contact information (such as name, shipping address and phone number) and financial information (such as credit card number, expiration date) for billing purposes and to fill your orders. If you have trouble processing an order, then we will use this information to contact you.

Newsletters

During the checkout process you are given the option to receive our monthly newsletter. We will use your mailing address and/or email address to send you our newsletter.  If you don't want to receive this newsletter, then we offer an unsubscribe option in each newsletter sent. See (“Choice/Opt-out”)

Customer Service

You will receive an order confirmation email if you purchase a product from us.  You will receive a response from us (via email or telephone) if you submit a Credit Application to us.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email. 

 

Generally, you may not opt-out of these communications, which are not promotional in nature.  If you do not wish to receive them, you have the option to deactivate your account. [You may opt-out of these communications.  Please see “Choice and Opt-out.”]

Supplementation of Information

In order to open a credit account, we may on occasion supplement the personal information you submitted to us with information from third party sources.

Credit Check

To determine if you qualify for a credit account, we use your name and social security number to request a credit report.  Once we determine your credit-worthiness, we destroy this document.

 

Information Sharing

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We do not sell, share, rent, or otherwise share your personal information with third parties except as described in this privacy policy.

Third-Party Relationships
When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase. We give your name and shipping information to third-party shippers who use this information to deliver your purchase.  These third parties are prohibited from using your personally identifiable information for any other purpose, including their own marketing.

Choice/Opt-out

 

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.  For example, if you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

 

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@lightworld.com.  We offer an opportunity to opt-out of certain communications on our Order Check pages, or you may contact us at 800-339-7690 to opt-out.

 

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

 

Log Files
As is true of most web sites; we gather certain information automatically and store it in log files.  We use a Third-party tracking service called OpenTracker.net that uses cookies to track non-personally identifiable information about visitors to our site.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the website, to track users’ movements around the site and to gather demographic information about our user base.  We keep this information for internal use and we do not share it with others.

Cookies
Cookies are a mechanism to remember information about a visitor from one page to another. Web browsers store cookies so that the browser itself can remember some information and then, on request, pass all that information up to the server at one time. We use cookies to remember your name and the contents of your shopping cart. This allows you to leave our site, come back later, and still have the contents of your shopping cart intact. Our website requires the use of cookies. Turning off cookies will limit your experience with our website.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy policy covers the use of cookies by Lightworld.com only and does not cover the use of cookies by any business partners.

Links
This web site contains links to other sites that are not owned or controlled by Lightworld, LLC.  Please be aware that we, Lightworld, LLC, are not responsible for the privacy practices of such other sites.

 

Access to Personally Identifiable Information

If you’re personal information changes, or if you no longer desire our service, you may update this information by emailing our customer service at support@lightworld.com or by calling our toll free number, 800-339-7690.

 

Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order form, we encrypt that information using Secure Socket Layer. We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities. If you have any questions about the security at our website, you can send an email to support@lightworld.com.

Changes in Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, our home page and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by means of a prominent notice on our home page.

To Contact Us
If you have any questions or suggestions regarding our privacy statement or your dealings with our Web site, you can contact:

Lightworld, LLC

42 Baker Street

Providence, RI

02905

support@lightworld.com

800-339-7690

401-781-1340 Fax

Last Updated 10/09/2012

 

Lightworld, LLC
42 Baker Street. * Providence, RI * 02905